Virtual Agents (AI) 

Using the SMS features of our proprietary Integrated Collection Control application that has set Kingston Data & Credit apart for years by allowing collection team members the ability to send SMS texts, we have built this texting function out as an app available to our clients, to give them the same ability that we have, to send and receive individual, free form SMS messages through our platform.

 

By installing this application, you can give your credit and collection team members the ability to reach out via SMS/MMS messaging, which allows a conversation with consumers that can result in payment on accounts and a higher response rate than manual dialling or predictive dialling.

 

Our Sesame CMS drives who is called, when they are called, and what is said

Full call transcripts are imported back into Sesame and diarize or status the files

SMS and emailed payment links are provided to consumers if they request them allowing self-cure payments.

Client-specific workflows are easily set up.

This supports the people in our recovery teams, not replaces them

 

Each client agrees that this application will only be used for collection or accounts receivable purposes and not solicitation, observe privacy legislation, and limit communications with individual consumers to the frequency allowed by law in conjunction with the Virtual Agents AI and related applications. 

 

For third party collections, there is no additional cost – by using virtual agents on lower balance or lower probability files, it allows our company to offer competitive contingency rates and maximize the success of the people in our recovery teams.  

 

If you are interested in further information, or would like a demonstration of our Virtual Agent calling you, please contact us at contact@kingstondc.com or 888-908-3151.